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January 27, 2012
Accenture and BC Hydro Customer Care Team Wins Awards for Service Excellence at ContactCentreWorld Competition
VANCOUVER, Jan. 27, 2012 – Accenture’s (NYSE: ACN) customer care center for BC Hydro has won gold and silver medals for service excellence at a recent international awards ceremony. The recognition by ContactCenterWorld, a global association for contact center industry professionals, was based on the team’s commitment to the customer, maintaining a high level of performance, and their innovative approach.

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January 26, 2012
Miami University Plans Procurement Modernization with Accenture’s Support
RESTON, Va; Jan. 26, 2012 — Accenture (NYSE: ACN) is working with Ohio’s Miami University on a strategic sourcing initiative to help the University reduce its total cost of goods and services.  The five-month engagement began in October 2011, following a six-week spend assessment in which Accenture helped the University identify and prioritize opportunities to lower total costs and improve processes.

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January 25, 2012
Accenture Adds L’Oreal USA to its Client Roster for Accenture CAS Trade Promotion Management Software
NEW YORK; Jan. 25, 2012 – Accenture (NYSE: ACN) announced today that L’Oréal USA has selected Accenture CAS trade promotion management software to improve the efficiency of its trade promotions program. Accenture CAS is an industry leading suite of customer management and mobility software applications and services for the consumer packaged goods (CPG) industry. Financial terms were not disclosed.

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January 25, 2012
Accenture to Develop Regional Operating Model for Human Services in Southeast Minnesota
MINNEAPOLIS-ST. PAUL, Minn; Jan. 25, 2012 — Accenture (NYSE: ACN) has been selected by 12 southeast Minnesota counties, with funding from the Bush Foundation, to develop a human services delivery model focused on moving them from a county-based to a regional approach.* 

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January 25, 2012
Accenture Study: Majority of Companies Say They Must Rethink Their Capabilities To Secure Growth in Emerging Markets
DAVOS, SWITZERLAND; Jan. 25, 2011 – A majority of global business leaders say their companies are looking to high growth emerging economies to fuel their next stage of growth, but do not believe they have the necessary capabilities to compete in these markets, a new Accenture (NYSE: ACN) study finds.  According to a survey of 588 business leaders in 85 countries, 80 percent say their company’s primary focus for growth is on emerging economies, but 73 percent believe they must accelerate their efforts to build sufficient market share in these high-growth markets, or may, in fact, be too late to do so.

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